Help with holds on your student record |
Finding your hold
If you have a hold on your student record, your registration may be delayed. Check your student account and resolve any holds before you register. To do this:
- Log into Connections.
- Choose the Student tab, then choose Student Academic Services.
- Holds will be found on your main Student Information screen. Click on Holds for additional information including contact information for the office related to the hold.
See below for information about how to resolve holds commonly found on student records. (Note: “Message Only” holds do not usually prevent registration.) Sometimes it will take a few days for a hold to come off your account once you have taken action. Be patient, but if it takes more than a couple of days, follow up with the office involved to make sure that you have submitted everything that is required. You may also want to ask for help from the Academic Advising Center (314-968-6972 or advising@webster.edu) or the Office of First Year Experience and Undergraduate Persistence (314-246-2598 or welcome@webster.edu).
Getting help with holds
Business Office
Who do I contact?
Business Office
Email: bursar@webster.edu
Phone: (800) 981-9803 or (314) 968-7410
Why do I have this hold?
If you have one of these holds on your account, it likely means that money is owed
on your student account. You may need to make a payment on your account or resolve
issues with your financial aid package or paperwork.
How can I remove this hold?
Check on your balance:
- Log into Connections and access Student Account Financial Services.
- Choose Make a Payment to review your current charges, or View Account History by Date to see details about charges.
- Or, contact the Business Office at bursar@webster.edu or (800) 981-9803 or (314) 968-7410 to check on your balance and to review payment options.
Check on your financial aid eligibility:
- Log into Connections and access Student Academic Services.
- Review the three Financial Aid options: Main, Aid Awarded, and Documents Needed. Take any required action.
- If you have questions, contact the Financial Aid Office at financialaid@webster.edu or (800) 983-4623 or (314) 968-6992.
- You can also review this presentation about financial aid.
Does my entire bill have to be paid off to register for next semester?
You should call the Bursar’s Office to ask this question, as it may vary depending
on your situation. No matter what, you should strive to have this semester's balance
paid off before the start of next semester even if you are able to register while
you still have a small balance.
What’s the Difference? Financial Aid Office vs. Bursar’s/Cashier’s Office
The Financial Aid Office helps students secure funding for their education. See the Frequently Asked Questions page for assistance with Financial Aid.
The Bursar’s Office receives payments for student tuition. Visit the Bursar’s Office website for information about payment options.
What hold messages might I see?
| Hold Code | Hold Message |
|---|---|
| ADDR | Bad Address |
| BODB | Bus Ofc Direct Bill Prob |
| BOER | Bus Ofc Emp Reimb Prob |
| BOFA | Bus Ofc Fin Aid Prob |
| BOPD | Bus Ofc Paid Prob |
| BOTA | Bus Ofc TA Prob |
| BOTM | Bus Ofc TMS Prob |
| BOTR | Bus Ofc Tuit Remsn Prob |
| BOVA | Bus Ofc VA Prob |
| BOVR |
Bus Ofc Voc Rehab Prob |
| BUSN | Business Office Hold |
| BANK | Bankruptcy w/statement |
| BK13 | Bankruptcy CH13 |
| BK7 | Bankrupt Chapter 7 |
| CLAY | W/Collection Agency |
| CMBL | CMS Balance Due |
| CMPR | CMS Prepay |
| LEGL | Legal Account |
| PERK | Perkins Loan |
| PERM | Bad Debt On Account |
| PRE1 | Prepay Required-Ret.Chek |
| PRE2 | Prepay Required-Col Agen |
| PREP | Pre-Payment Required |
| STAT | Hold Statement |
Health Services
Why do I have this hold?
This hold indicates that you may need to submit health records to the Student Health
Services Department.
How can I remove this hold/who do I contact?
Contact the Student Health Services Department:
Email: annbrophy26@webster.edu or stuhealthins@webster.edu
Phone: (314) 246-4207
What hold messages might I see?
| Hold Code | Hold Message |
|---|---|
| HEA1 | Hlth Serv |
Admissions
Why do I have this hold?
If you have an Admissions hold on your account, this may indicate that you need to
provide final transcripts or other credentials from previous educational institutions.
How can I remove this hold/who do I contact?
Contact Admissions to learn what information you need to provide:
Email: admit@webster.edu
Phone: (314) 246-7800 or (800) 75ENROLL
Official transcripts may be sent to: transcripts@webster.edu or the following address:
Office of Admission
Webster University
Webster Hall 130
470 E. Lockwood Ave.
St. Louis, MO 63119
To be considered official, transcripts must be received by Webster University directly
from the issuing institution. If the student delivers the transcripts, they must be
in sealed, unopened envelopes and certified with the official seal of the issuing
institution.
What hold messages might I see?
| Hold Code | Hold Message |
|---|---|
| UNDG | Undergrad Admission Hold |
| ADMS | Graduate Admission Hold |
| GRA1 | GESA Dropped - GRAD |
| GRA5 | GESA Lack of Transcript |
| GRAS | GESA Shred File - GRAD |
| PEND | Pending Dept/Site - GRAD |
| IESL | Intl Eng Testing |
| IRF1 | Intl Recruit Fall 1 |
| IRF2 | Intl Recruit Fall 2 |
| IRS1 | Intl Recruit Spring 1 |
| IRS2 | Intl Recruit Spring 2 |
| IRSU | Intl Recruit Summer |
Judicial
Why do I have this hold?
This type of hold indicates that there is a conduct issue that needs to be resolved.
These holds are mostly used for sanctioning that has not been completed from a conduct
hearing or meeting.
How can I remove this hold/who do I contact?
If you have incomplete sanctions, the sanctions must be completed to have the hold(s)
removed from your account. Please review your conduct letter(s) for information on
the sanction(s) and who to contact.
If you cannot locate your conduct letter(s) or would like more information on the
holds, you may contact Fletcher Ferguson, Director of Student Conduct and Community
Standards:
Email: fletcherferguson@webster.edu
Phone: (314) 246-7767
What hold messages might I see?
| Hold Code | Hold Message |
|---|---|
| HJUD | Housing-Judicial Hold |
| RJUD | Registration-Judicial Hold |
Academic
Why do I have this hold?
You have an academic related condition that prevents you from taking classes until
it is resolved as described in the policies of the academic catalog for your program.
How can I remove this hold/who do I contact?
Contact Academic Advising:
Email: advising@webster.edu
Phone: (800) 982-3847 or (314) 968-6972
What hold messages might I see?
| Hold Code | Hold Message |
|---|---|
| ACAD | Academic Affairs Hold |
| ACRE | Acad Reinstatement Hold |
| ADVS | Academic Advising Hold |
International Campuses
Why do I have this hold?
These holds are Admissions (e.g., missing documentation) or Business Office (e.g.,
payment related) for students enrolled at an International location.
How can I remove this hold?
Contact the appropriate office at your campus.
What hold messages might I see?
Athens
| Hold Code | Hold Message |
|---|---|
| AFIN | Athens Financial Hold |
Email: athensadmissions@webster.edu
Phone: +30 211 990 5300
Geneva
| Hold Code | Hold Message |
|---|---|
| GEF1 | Gene Adm Hold F1 |
| GEF2 | Gene Adm Hold F2 |
| GERO | Geneva Registrar Office |
| GES1 | Gene Adm Hold S1 |
| GES2 | Gene Adm Hold S2 |
| GESU | Gene Adm Hold Su |
| GFIN | Geneva Financial Hold |
Email: registrar@webster.ch
Phone: +41 22 959 8060
Leiden
| Hold Code | Hold Message |
|---|---|
| LEF1 | LEID Adm Hold F1 |
| LEF2 | LEID Adm Hold F2 |
| LEID | Leiden Prepayment Hold |
| LES1 | LEID Adm Hold S1 |
| LES2 | LEID Adm Hold S2 |
| LESU | LEID Adm Hold SU |
| LEWD | LEID Withdrw Mst Readmit |
| LFIN | Leiden Financial Hold |
Email: admissions@webster.nl
Phone: +31 (0)71 516 8000
Thailand
| Hold Code | Hold Message |
|---|---|
| THF1 | THAI Adm Hold F1 |
| THF2 | THAI Adm Hold F2 |
| THFI | THAI Finance Hold |
| THS1 | THAI Adm Hold S1 |
| THS2 | THAI Adm Hold S2 |
| THSU | THAI Admn Hold SU |
Email: admissions@webster.ac.th
Cha-am phone: +66 (0) 32 899 100
Bangkok phone: +66 (0) 21 066 599
Vienna
| Course | Section |
|---|---|
| VFIN | Vienna Finance Hold |
| VFPH | Vienna Prepayment Hold |
| VIF1 | Vien Adm Hold F1 |
| VIF2 | Vien Adm Hold F2 |
| VIS1 | Vien Adm Hold Sp1 |
| VIS2 | Vien Adm Hold Sp2 |
| VISU | Vien Adm Hold Su |
Email: info@webster.ac.at
Phone: +43 (0)1 - 269 92 93 - 0
Uzbekistan
| Code | Message | How to Resolve |
|---|---|---|
| UZF1 | Admissions hold Fall 1 | Contact uzadmissions@webster.edu |
| UZF2 | Admissions hold Fall 2 | Contact uzadmissions@webster.edu |
| UZS1 | Admissions hold Spring 1 | Contact uzadmissions@webster.edu |
| UZS2 | Admissions hold Spring 2 | Contact uzadmissions@webster.edu |
| UZSU | Admissions hold Summer | Contact uzadmissions@webster.edu |
| TKFI | Financial hold | Contact oydinsabirova09@webster.edu |
| ADVS | Academic Advising hold | Contact sarvinozuzakova@webster.edu |
| UZWD | Withdrawn, must readmit hold | Contact uzadvising@webster.edu |
Other
If you have a hold on your account that is not listed above:
- Log into Connections, choose the Student tab, then choose Student Academic Services.
- Holds will be found on your main Student Information screen. Review any details provided about your hold.
- If a phone number is provided, call that number for more information.
- If a phone number is not given, or if you have additional questions, contact Academic Advising at advising@webster.edu or (800) 982-3847 or (314) 968-6972.